FAQ

Frequently asked questions

Sizing & fit

How do I choose the right size?
Every product page has its own size guide. For the Pawzy Lift harness, measure your dog's chest and weight; for the Grip Socks, measure paw width; for the bed and ramp, match your dog's size to the chart. Between two sizes? Size up.

What if I order the wrong size?
No stress — see our 30-day guarantee below and we'll help you exchange it.

Shipping

Where do you ship?
Across Australia and New Zealand (free shipping) and to many countries worldwide.

How long does delivery take?
Most Australian orders arrive within 7–12 business days (New Zealand: typically 10–14). You'll receive a tracking link by email as soon as your order ships. Full details on our Shipping Policy.

Products

Are your products vet-approved?
Our range is developed with input from veterinarians and designed specifically for senior dogs with arthritis, hip dysplasia or post-op recovery needs. They are supportive mobility aids, not medical treatments — always follow your vet's advice for your dog's condition.

How do I care for them?
The Grip Socks and the Cloud Bed cover are machine washable. The Lift harness wipes clean and air-dries. Care details are on each product page.

Returns & guarantee

What's your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't help your dog, send it back. See our Refund & Returns Policy.