Free shipping across Australia & New Zealand
Every PawzyLane order ships free across Australia and New Zealand — no minimum spend, no codes needed.
Processing time
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email as soon as your order is on its way.
Delivery times
- Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): typically 6–10 business days from dispatch.
- Regional and remote areas (incl. NT, TAS and country WA): typically 8–14 business days from dispatch.
- New Zealand: typically 10–14 business days from dispatch.
These are estimates rather than guarantees — carriers can occasionally run behind, especially during sale periods. We'd rather be honest about that up front.
Tracking
Every order includes tracking. Your tracking number and link are emailed once your order is dispatched; please allow 24–48 hours for the first tracking update to appear.
Wrong address or changes
Need to fix a typo or change your delivery address? Email contact@pawzylane.com within 12 hours of placing your order and we'll update it before dispatch. Once an order has shipped we can no longer redirect it.
Delayed or lost parcels
If your order hasn't arrived within 20 business days of dispatch, contact us — we'll track it down and, if it's lost, send a free replacement or issue a full refund. Your choice.
Contact
Any shipping question: contact@pawzylane.com — we usually reply within 24 hours.