Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how Pawzylane collects, uses and protects your personal information when you visit or make a purchase from pawzylane.com.

Information we collect

Information you give us: name, email, shipping and billing address, phone number, and payment details when you place an order or contact us.
Information collected automatically: device and browser data, IP address, and how you interact with the store, through cookies and similar technologies.

How we use it

To process, fulfil and deliver your orders, including confirmations and tracking.
To provide customer support and answer your messages.
To detect fraud and keep the store secure.
With your consent, to send you marketing — you can unsubscribe at any time.
To measure and improve how our store works.

Who we share it with

We share personal information only with the providers that help us run the store:

Shopify, which powers our online store and checkout;
payment processors, to take your payment securely;
shipping and fulfilment partners, to deliver your order.

We do not sell your personal information. We may disclose information where required by law.

Cookies

We use cookies to run the store, remember your cart and measure performance. You can control cookies in your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, or object to certain uses. To exercise these rights, email us at contact@pawzylane.com.

Data retention

We keep your information for as long as needed to fulfil your orders, meet our legal obligations and resolve any disputes.

International customers

If you are in the EU or UK, we process your data to perform your order, with your consent for marketing, and for our legitimate business interests. If you are in Australia, we handle personal information in line with the Australian Privacy Principles.